Refund policy

Wagward Supply Return & Refund Policy

Return requests
Contact support@wagwardsupply.com within 30 days of delivery with your order number and reason for requesting a return. Returns require approval before shipping. We will provide return instructions and the appropriate return address.

Change-of-mind returns
Change-of-mind returns are subject to approval. You are responsible for return shipping, and a 10% restocking fee will be deducted from your product refund.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, incorrect, or missing parts, contact us promptly. Include your order number, photos or video showing the issue, and photos of the packaging and shipping label.

We will help arrange an appropriate refund, replacement, or missing parts. If a return is required for a confirmed product issue, we will provide a prepaid return label. No restocking fee applies to these returns.

Refunds
Once your return has been received and reviewed, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to post the refund.

Cancellations
Contact us immediately to request cancellation. We will attempt to cancel orders before shipment, but cancellation is not guaranteed.

Delivery problems
If tracking stops updating, your package is returned to the sender, or your order is marked delivered but cannot be located, contact us with your order number. We will investigate with the supplier and carrier and explain the available next steps.

Contact
support@wagwardsupply.com